Overview
Serpvision operates on a usage-based pricing model. Because charges are calculated against actual consumption of tracking, audit, and data services, refunds are evaluated on a case-by-case basis rather than through an automatic policy.
When a refund may be issued
You may be eligible for a full or partial refund in the following circumstances:
- A billing error resulted in a charge that does not match your actual usage.
- A technical failure on Serpvision infrastructure prevented you from accessing a paid feature for an extended period and the issue was reported within 14 days.
- A charge was made after a cancellation request was submitted and confirmed.
What is not refundable
The following situations do not qualify for a refund:
- Usage that was consumed as expected under the pricing model.
- Subscription periods that have already passed, even if the account was underused.
- Changes in business need, project scope, or decision to stop using the product.
- Requests made more than 30 days after the original charge date.
How to request a refund
Contact support through the contact page and include your account email, the charge date, the approximate amount, and a brief description of the issue. Requests are reviewed within 5 business days.
Credits
In some cases, Serpvision may offer account credit in place of a monetary refund. Credits are applied to future usage and do not expire.
Changes to this policy
Serpvision reserves the right to update this Refund Policy at any time. Significant changes will be communicated to active account holders by email. Continued use of the platform after changes constitutes acceptance of the updated policy.
Contact
For refund-related questions, visit our Contact page or email support directly from your account dashboard.